Day 7: called Amazon customer support, they asked me to contact Apple…called Apple, they asked me for the invoice thing (which I don’t have obviously).Day 6: researched tons of online troubleshooting tips including this official guide from Dr.Day 5: Charged Beats X, I could see the blinking white light, but still couldn’t pair it with my phone.
But it won’t turn on and can’t pair with my iPhone. It’s a Beats X!! How exciting…couldn’t wait to open the package and tried it on. Day 1: my friend told me she sent a gift for me (didn’t mention what it was).That added a bit more complexity to deal with Apple support because technically I wasn’t the buyer.Īnyway, it took me a lot of attempts trying to fix the problem, not to mention the weeks waiting for Apple (who bought Beats a few years ago) to mail me a new working device. Step 6: Take your BeatsX to Apple Genius Bar for a check.Step 5: Get an onsite reservation with the Genius Bar.Step 2: Update your phone OS to the latest version.
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